Refund policy

Last updated: October 17, 2026

Every DO NOT PRINT item is made after you order it. Nothing sits in a warehouse waiting. That shapes everything below.

What we fix for free

We will reprint your item or refund it, at no cost to you, if:

  • the print is defective, misaligned, cracked, or a different design from the one you ordered
  • the item arrives damaged or stained
  • you received the wrong item, color or size compared with your order confirmation
  • your order never arrives (see Lost orders below)

Tell us within 30 days of delivery. Email support@donotprint.shop with:

  1. your order number
  2. clear photos of the item, showing the problem and the neck tag
  3. a photo of the shipping label, if you still have the packaging

We approve or decline your claim within 3 business days. If we approve it, you choose: a reprint shipped to you free, or a full refund to your original payment method. You don't need to send the item back. Returning a misprinted shirt costs more than reprinting it.

What we don't accept

  • Ordering the wrong size. The size chart is on every product page. Measure a shirt you already own and compare. We can't resell a made-to-order item, so we can't take it back for a different size.
  • Changing your mind after the 24-hour cancellation window (see below).
  • Normal wear, shrinking from hot washing or tumble drying, or fading after the care instructions were ignored.
  • Claims made more than 30 days after delivery.

Cancelling or changing your order

Every order waits 24 hours before it goes into production. Within those 24 hours you can cancel it for a full refund, or change the shipping address. Email support@donotprint.shop with your order number and CANCEL or ADDRESS in the subject line.

Your request counts from when you send it, not from when we read it. One person reads these emails, so the reply may come the next day.

After 24 hours the order is in production, the item exists, and the order can't be cancelled.

Wrong address, unclaimed or refused parcels

Please check your address at checkout and again in your order confirmation email.

Parcels ship straight from the production partner that made them. A parcel that can't be delivered goes back to that partner, not to us, and we can't recover it. If your order comes back because the address was wrong or incomplete, because nobody claimed it, or because it was refused (including when import charges weren't paid), we can't refund it. We can make and ship a replacement to a corrected address at your cost. Email us and we will send you a link to reorder.

Delays

Our Shipping policy says how long production takes. If we can't ship your order in that time, we will email you before that time runs out, tell you why, and give you a new shipping date. You can then choose to wait or to cancel for a full refund. If we can't give you a new date, we will tell you that too and offer you the same choice.

Lost orders

If your tracking hasn't moved for 10 business days, email us and we will open an investigation with the carrier.

If your order still hasn't arrived by the dates below, or the carrier confirms it is lost, we will reprint and reship it free, or refund you in full. You choose. Like the delivery table in our Shipping policy, we count business days from the end of the 24-hour hold:

  • United States: 20 business days
  • Alaska, Hawaii, Puerto Rico, other US territories and military addresses: 32 business days
  • Everywhere else we ship: 42 business days

Each date is our longest delivery time plus 5 business days, because late parcels usually turn up in that week.

If tracking says "delivered" but you don't have it, check with neighbors, building staff and your local post office first. Then email us within 7 days of the delivery scan and we will open a claim with the carrier.

Refund timing

We send approved refunds to your original payment method within 7 business days. Your bank may take another 5 to 10 business days to show the money. We don't control that part.

Before you contact your bank

Email us first. We would rather fix it fast than make you wait for a card dispute.

Contact

support@donotprint.shop. One person reads this inbox and usually replies within 1 to 2 business days.