Frequently Asked Questions.

Who runs this?

One person, running DNP Commerce LLC alone. No team, no warehouse, no phone line. Email support@donotprint.shop; replies within 1–2 business days.

There is no live chat, because there is one of us.

Where does my order ship from?

Caps ship from the US, to every country we ship to. Tees ship from the US or, for some countries, from a production partner closer to you.

Order both and you get two parcels and two tracking numbers. They may arrive on different days.

How long will it take?

Every order waits 24 hours first, so you can still cancel it. Then, in business days, production included, for tees and caps:

  • US: 4–12 (Standard) or 6–15 (Economy). Alaska, Hawaii, Puerto Rico, territories and military addresses: add 7–12.
  • Canada and Australia: 5–37
  • New Zealand: 8–37
  • Everywhere else we ship: 12–37

November and December run slower. The estimate at checkout is calculated for your address.

If you need something by a specific date, we are the wrong store.

How much is shipping?

US orders of $75 or more ship free. Everywhere else we ship: $10 off shipping on orders of $75 or more. The $75 counts after discounts.

Under $75 in the US, one tee costs $4.95 (Standard) or $3.99 (Economy), and one cap $5.09 or $4.69, plus a bit more for each extra item. Other countries: shown at checkout.

Tees and caps ship separately. If you order both, the offer covers one of the two shipments.

Checkout shows the exact price before you pay.

Will I pay customs or import tax?

In the US, no. Everywhere else we ship, your country may charge import taxes, duties or handling fees when the parcel arrives. They aren’t included in our prices or the checkout total, and you pay them on delivery. If a parcel is refused because of them, we can’t refund it.

We don’t control your customs office. We barely control ourselves.

How do the tees fit?

Gildan 5000: classic unisex fit, mostly cotton, midweight. Fiber content depends on the color, so check the product details for yours. If you normally buy women’s sizes, you’ll usually want one size down in unisex.

Lay a shirt you already own flat, measure armpit to armpit and top to bottom, and compare it to the size chart on every product page.

Measurements beat vibes.

What if it arrives misprinted, damaged or wrong?

Email support@donotprint.shop within 30 days of delivery with your order number and photos of the problem and the neck tag. We approve or decline within 3 business days, then you choose: a free reprint or a full refund. You don’t need to send anything back.

Returning a misprinted shirt costs more than reprinting it.

Can I return it if it doesn't fit or I changed my mind?

No. Everything is made after you order, so it can’t be resold, and that includes ordering the wrong size or color.

The size chart knows more than we do.

Can I cancel or change my order?

Yes, within 24 hours of ordering. Email support@donotprint.shop with your order number and CANCEL or ADDRESS in the subject line. Nothing goes to production before the 24 hours are up. Your request counts from when you send it, not when we read it.

After that, the item exists and can't be cancelled.

Immediate regret is time-sensitive.

Where is my tracking number?

It’s emailed when your parcel ships, which is after production.

The first scan can take 24–72 hours to appear, and a couple of days without movement is normal.

Check your spam folder first. If tracking hasn’t moved in 10 business days, email us and we’ll open a carrier investigation. If your order hasn’t arrived 20 business days after the 24-hour hold ends (US), 32 (Alaska, Hawaii, Puerto Rico, US territories, military addresses) or 42 (everywhere else), we’ll reprint it free or refund you. You choose.

Lost parcels get a free reprint or a full refund.

How do I pay?

By card, or with any wallet shown at checkout. Payments are processed by Stripe. We never see your full card number.

Legal pages